Learn to mediate successfully between individuals, customers, and services.
Training programme of 1 or 2 days.
Available as a customized in-company training.
In this training, you will learn how to mediate consciously, purposefully, and in a constructive manner between colleagues, customers, clients, or services.
You will learn to approach mediation in a way that all parties feel heard, and the mediation proceeds positively and solution-oriented. This increases the likelihood of an outcome that everyone is satisfied with and makes your work more pleasant for yourself.
You will receive very concrete frameworks, tips, and tools to address challenging issues. You will discover an approach for common difficult moments in mediation. You will learn about your own style, strengths, and pitfalls, and practice extensively with examples and situations.
Do you recognize this?
Effect after the training:
During the training, you will practice with situations and examples from your own practice. This means that at the end of the training, you will go home with a set of concrete tools, tips, and tricks.
Learning and development is no coincidence. Our approach guarantees maximum effect.
Each programme is tailor-made to meet your objectives and practice.
Tweetakt sets people and teams in motion. In an engaging, energetic and inspiring way.
Great programmes deserve the best trainers. Tweetakt guarantees you trainers and coaches with extensive experience and expertise.
When you ask people what is important to them, it's often similar. Everyone wants recognition, appreciation, respect, to be "well" helped, and friendly treatment. However, things often go wrong. Citizens are dissatisfied, communication breaks down, and situations escalate. In this section, you will learn to understand the nature of conflicts and human styles, enabling you as a mediator to respond effectively.
Now that you understand how things can go wrong, the next question is: how can things go better? What allows people to truly listen to each other and find a solution that satisfies both parties? You will discover and experience the five steps in a solution-oriented process, so that you can play a conscious and active role as a mediator.
The five steps of a solution-oriented process are less straightforward than they seem. This is due to certain prerequisites necessary for success, which help all parties involved move away from the conflict.
Sometimes people can resolve issues themselves and take deliberate or unconscious steps toward a solution. But sometimes they can't, and they need the help of a third party. In this section, you will learn how to effectively and purposefully utilize your role as a mediator at different moments.
Mediation is hard work. A few leveraging skills and techniques can help you mediate more effectively, efficiently, and successfully.
By consciously utilizing your role as a mediator, you increase the likelihood of successful mediation. However, that doesn't automatically guarantee a positive outcome. You will learn what you can do in the most challenging situations.
During the training, you will practice with situations and examples from your own practice. This means that at the end of the training, you will go home with a wealth of concrete solutions and tools.
Learning and development is no coincidence. Our approach guarantees maximum effect.
Each programme is tailor-made to meet your objectives and practice.
Tweetakt sets people and teams in motion. In an engaging, energetic and inspiring way.
Great programmes deserve the best trainers. Tweetakt guarantees you trainers and coaches with extensive experience and expertise.
During each programme, you work with your own cases, questions and examples. So you will really be able to apply what you learn during the course.
Understanding your needs and daily practice is crucial for a tailor-made learning journey. A couple of weeks before the training, you receive a short survey and a brief assignment.
Courses are to the point, dynamic and interactive. You work with your own challenges, needs and questions all the time.
Theory, tips and tricks are immediately applicable. You practice until you fully grasp and can apply what you have learned.
This programme comes with a digital campus where you'll discover extra tips, material, exercises and inspiration.
You conclude the training with a personal action plan. We trigger and help you to transfer what you have learned to your daily reality. Your trainer is available for any related questions you might have, up to six months after the training.
Learning and development is no coincidence. Our approach guarantees maximum effect.
Each programme is tailor-made to meet your objectives and practice.
Tweetakt sets people and teams in motion. In an engaging, energetic and inspiring way.
Great programmes deserve the best trainers. Tweetakt guarantees you trainers and coaches with extensive experience and expertise.
Each training is redesigned to fit your specific needs, context and questions participants may have.
During an initial intake interview we investigate exactly what learning goals you want to achieve. And what participants need to learn. In collaboration with you, we choose the approach and programme that fits best.
Training and application is key. This programme comes with a digital campus with extra tips, material, exercises and inspiration.
Each programme comes with opportunities you can use to maximize the transfer and learning effect after the training.
Would you like to make use of the 'KMO-portefeuille'? Contact us for more information about the possibilities.
Organizations in healthcare, the public sector, social profit and not-for-profit can count on a 25% discount.
Contact us with your request. Or schedule an intake interview without any obligation.
Learning and development is no coincidence. Our approach guarantees maximum effect.
Each programme is tailor-made to meet your objectives and practice.
Tweetakt sets people and teams in motion. In an engaging, energetic and inspiring way.
Great programmes deserve the best trainers. Tweetakt guarantees you trainers and coaches with extensive experience and expertise.
