Communicating with customers
Everyone customer
Whether it's the client at the counter, the company on the other side of the line or a colleague from another service: everyone has customers. They are the ones who count on you and bring in money one way or another. Helping them further in the best possible way makes you the ambassador and the face of your company or organization.
On the front line in difficult situations
Of course, that doesn't mean that working with customers is self-evident. On the contrary. You may be faced with unclear or confusing questions. Or with annoying, demanding or coercive behaviour. Sometimes customers cross the border themselves and you have to protect yourself and others against this. And sometimes you can't help customers any further and you have to tell them in the best possible way.