Communicating with customers

Everyone customer

Whether it's the client at the counter, the company on the other side of the line or a colleague from another service: everyone has customers. They are the ones who count on you and bring in money one way or another. Helping them further in the best possible way makes you the ambassador and the face of your company or organization.

On the front line in difficult situations

Of course, that doesn't mean that working with customers is self-evident. On the contrary. You may be faced with unclear or confusing questions. Or with annoying, demanding or coercive behaviour. Sometimes customers cross the border themselves and you have to protect yourself and others against this. And sometimes you can't help customers any further and you have to tell them in the best possible way.

Testimonials

Shanna François
Project employee HR • UZ Gent

As a starting manager, I find the Coaching Leadership course very useful: we briefly saw a theoretical framework in order to prepare and practice in pairs a situation that we are confronted with in reality.

Karolien De Mot
Office manager • Sodalis

In three days I learned a lot about leadership, management and coaching. I finally succeed in countering resistance and realizing changes in my team.

Isabel Van de Weyenberg
Project Leader • Flanders Make

Coaching leadership was one of the most applicable courses that I have already followed. The course was well structured, with a few weeks in between so that you had time to apply what you had picked up in class.

Dries Van Dyck
Coordinator • Kras Jeugdwerk

I followed a three-day course on coaching leadership. It was a very instructive course that was very practical. I received a lot of information and because I could always apply that information to my own practice, I got a lot of energy from this training. I went home every day with concrete to do's as a manager.

Eefje Lepère
Formation responsible • Zwijndrecht

The training was a hit. The reactions of the participants were very positive. Almost everyone had learned something. Highly recommended.

Inge de Wolf
Manager • Formaat vzw

I followed the coaching leadership course at Tweetakt and I am very satisfied. The training is very practical, and directly applicable during my daily work. The three-day course offered a good balance between theory and exercises to get started in the group. Highly recommended for starting and experienced managers.

Ferdi Sutcu
Regional Manager • DSM Keukens

Very instructive. Training tailored to your own working environment/work situations. Very practical. Highly recommended.

Goia Ruthe
Consultant • Het Poetsbureau

The training was a real eye-opener. Very educational and interesting. Definitely recommended!

Sabrina Dal Zotto
HR Coordinator • de Rand

The coaching leadership training (...) formed a beautiful whole with very practical methods/tips that you can use almost immediately.

Inge Hernie
Study Manager • Valesta

The principles were presented very clearly, with many immediately usable tips. A very instructive moment was coaching in a small group. Recommended. I look forward to the follow-up time included with this course.

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